| Customer Care Handling Manager - Medical IT Applications (HBO/Universitair) - Philips Nederland, Best |
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| Nieuwste Vacatures - Laatste Vacatures |
| vrijdag, 30 juli 2010 11:03 |
Your Responsibilities: As a Customer Care Handling Manager Medical IT Applications you: Safeguard Customer Care Handling processes according to Quality Assurance System Are responsible for introduction of new Customer Care Handling tooling Coordinate necessary activities in order to resolve and manage customer care issues in time Operationally manage two employees Are responsible for ensuring adherence to company policies for customer care handling, including regulatory processes for medical devices Work as part of a tier 3 support group to investigate and resolve customer care issues submitted from the Global Sales Service International region Are responsible for working with field based support teams to reproduce and troubleshoot customer issues, resolving issues remotely where possible Work together with R&D teams based in Melbourne, FL and Andover, MA, USA and Europe to resolve detailed technical issues on our Xcelera product range that require software fixes Maximize customer satisfaction by coordinating rapid responses to escalated issues Are responsible for trending of information and improvement action plans based upon analysis of submitted customer issues Create field communications based upon the resolution to customer issues to help field teams proactively solve these customer issues You will enjoy exciting challenges in a complex international environment that employs the most up-to-date and advanced technologies. Philips provides plenty of scope for career opportunities with excellent training. read full article |
